GENERAL QUESTIONS

WHERE IS YOUR BUSINESS LOCATED & WHERE DO YOU SHIP FROM?

While our business is an online only shop (we have no storefront), we ship from our warehouse in California

How long will it take to ship my order?

We aim for a 3-5 business day turnaround, click-to-ship. 

If your order is a pre-order, shipment date will be notated in the product listing. .

SHIPPING

HOW MUCH IS SHIPPING?

Shipping is FREE for orders over $75! Otherwise it is $4.95.

HOW LONG UNTIL MY ORDER ARRIVES?

We aim for a 3-5 business day turnaround, click-to-ship. 

We ship via USPS and their transit times can vary from 7-14 days.

ORDERS

HOW CAN I CANCEL OR CHANGE MY ORDER?

Please email us at support@themagnetmount.com with your request along with your order number or use the contact form below.

HOW LONG DO REFUNDS TAKE TO PROCESS?

Refunds usually take 3-5 business days to fully process, but can take up to 7 days to show up on your card.

WHY DID YOU TAKE MY MONEY OUT OF MY ACCOUNT AND order is not shipped?

ALL orders placed on our site are automatically charged to your form of payment (credit card or debit card) upon placing the order. We do not "take your money" out of your account; when you place an order from us you agree for the shown total order value to be charged to your form of payment immediately. This does not mean we will keep your money if you need a refund! Please see our refund policy for more information.

I WAS DOUBLE CHARGED BY ACCIDENT

First of all thanks for purchasing with us!


Hopefully you'll recall a problem submitting the order initially and submitting the order more than once before it going through.


Although the transaction didn't go through, your card issuing bank may place the requested funds on a hold - thus appearing as though another valid charge was made.


The hold on the funds will remain until it is removed by your card issuer.


The time frame for how long these funds are held is entirely up to the card issuer, the industry average is 7 days for credit cards and 3 days for debit cards; although, some banks will hold the funds for up to 30 days.


Your online report will show these charges likely as "Pending"

MY ORDER IS GETTING DECLINED, WHY?

99% Of the time there is an issue with placing your order, it's because you have recently moved.

Your billing address needs to be set to the address your credit card is registered to.

If that's the case, un-toggling my shipping address is the same as billing address.

I HAVEN'T RECEIVED MY ORDER CONFIRMATION YET!

The most likely reason is that your order confirmation went to spam or junk. We've had this issue frequently with popular email platforms like Hotmail/Outlook and Yahoo. So please check your spam folder and mark the item as "not spam"

If you can't find the order confirmation in your spam folder, please contact us through the contact form below and we'll help you locate your order.

You can reach us via the contact form below, feel free to contact us at support@TheMagnetMount.com 

Name:

Order Number (if applicable)

Phone:

Email:

Message: